SHIPPING

At this time, Sip! ships only within domestic US. We do not ship to Canada or Mexico. We fulfill orders Monday through Friday. Most packages ship within 1 to 2 days of receiving the order via domestic ground unless expedited service is requested.

Sip! recommends that you request a signature for delivery. Please note that Sip! is not responsible for packages that require a signature but are not delivered because no one is home to sign. 

Sip! is not liable for inaccurate shipping information, delays in shipping due to high package volume, inclement weather, strikes, local carrier mis-scans, events beyond our control, or delivered orders that are missing after delivery.

Once an order has been processed and shipped, it may not be modified or canceled.

SHIPPING FAQs

1. How do I track my order?

You will receive an email with tracking info once your order has shipped and is scanned by USPS.

2. My order tracking says my order is in transit. It’s been over a week. What should I do?

Please email customercare@sipextraordinary.com and include your order number and tracking information.

3. My package arrived badly damaged. What should I do?

We apologize for the inconvenience. Please email customercare@sipextraordinary.com and include your order number and tracking information.

RETURNS

As a purveyor of small-batch produced luxury drinking chocolate, we regret that orders may not be returned. If your order arrives defective or damaged, please email customercare@sipextraordinary.com within 2 days of receiving your order and include your order number. Our team is here to help!